http://www.sterlingsky.ca/

A lot of business owners don’t realize that random people can ask and answer questions on your Google My Business (GMB) listing.  It is a section of your GMB knowledge panel that needs to be monitored, which is not something that busy business owners want to have to deal with.  For example, if you run a beauty salon, you probably don’t want customers seeing a comment like this that makes it look like you overcharge:

http://www.sterlingsky.ca/

In most scenarios businesses are not able to turn off or disable the GMB Google Q&A feature on their listing.   The one exception to this is if the business is getting slammed with demeaning comments from users due to a public media incident.  For example, the stone supplier referenced in this article had his Q&A section disabled after users blasted it with questions that had to do with the social media scandal.

http://www.sterlingsky.ca/

Google doesn’t always do this by default.  Another business that had an incident like this last year still has its Q&A feature enabled and users continue to leave politically-charged comments.  If you run a business that experiences a scenario like this, I’d suggest contacting Google My Business to request they remove it.

http://www.sterlingsky.ca/

 

What Can I do about spam posted in the Q&A section?

If you have a question or answer that is breaking Google’s guidelines, you have the ability to flag the issue and it will be checked within a few days.  To do this, click the little 3 dots at the top corner and press the flag button.

http://www.sterlingsky.ca/

 



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